Our poly outdoor furniture is built using only the highest-grade poly lumber. Made from high-density polyethylene (HDPE) plastic, this durable material is the 'secret sauce' behind manufacturing low-maintenance furniture designed to last decades.

Shipping Options

At QW Furniture, we offer 2 different options for you to get your new Poly Outdoor Furniture. 

1. Free In-Store Pickup: Pick up your purchase at our store, free of charge. We are happy to assemble your furniture for you, if you would like. Please let us know if you would like it assembled for you.
2. Free Nationwide Curbside Delivery: We offer fast, free shipping to any address in the contiguous US. Depending on the items ordered and the size of the order, your shipment will either be delivered by UPS, FedEx or a specialized LTL carrier. Some assembly may be required. Assembly instructions are in the box which each furniture item and linked on each product webpage.

Shipping

Exact transit time depends on your destination and the mode of transit required for your order. Whenever possible, we use FedEx or UPS. For larger items or larger orders, the mode of transit will be LTL.  

Return Requests

Given our furniture is custom-built, a 30% restocking fee applies for returns. Requests must be submitted within 7 days of receipt. Shipping charges are non-refundable and customers are responsible for return shipping costs. Certain items, such as gift cards, stains, and mattresses, cannot be returned.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a certain number of days. For late or missing refunds, please contact us at [email protected].

Return Shipping

To return your product, ship your item to: 1231 Hwy 52 North, Rochester Minnesota 55901. Please note that return shipping costs are non-refundable and will be deducted from your refund.

1. Payment & Financing: We understand that investing in hand-crafted furniture is significant. We offer the flexibility of starting your order with a deposit of just 30% of the order value. When you start your order with a 30% deposit, the remaining balance is due when your furniture is out of production. The remaining balance may be automatically charged to the card information on file. To place an order with a 30% deposit, call us at 507-289-6866 or checkout online and select '30% Deposit' under Purchase Options when you add an item to cart. Some products that ship within 8 weeks do not qualify for our deposit payment program.
2. Build Times: Once your purchase is finalized with QW Furniture, your order goes directly into production. See individual product pages for detailed estimates of build times. Our posted build times are estimates and are not guaranteed. Remember, our furniture is handcrafted and must pass rigorous quality checks. Build time delays do not permit cancellation. Note that our build time may be extended over holidays due to our craftsmen and women taking time to be with their families.
3. Order Changes: You can make changes to your order up to 48 hours from order placement without a fee. Changes after this time frame will incur a $100 change fee, plus any stoppage fees related to parts already ordered or cut, and hardware ordered.
4. Cancellations: You may cancel your order up to 48 hours after placing it for a full refund. Cancellation requests after 48 hours may not be accepted, and a 30% restocking fee may apply.
5. Shipping & Delivery: Please refer to our Shipping & Returns page for complete information.
6. Furniture Inspection: All of our furniture is securely wrapped in blankets during shipping and delivery. It is your responsibility to inspect your furniture upon delivery to ensure there is no damage.
7. Hand Crafted Furniture: Each piece of our furniture is handcrafted, with unique grain patterns and characteristics. No two pieces of furniture are exactly alike. We offer stain samples to visualize the finish in your home, understanding that finish colors will vary. For other product questions, please visit our FAQ Page or Contact Us. 
8. Return Requests: Given our furniture is custom-built, a 30% restocking fee applies to all returns. We accept return requests within 7 days of receiving your furniture. Shipping charges are non-refundable and you will be responsible for return shipping charges. Certain items, such as gift cards, stain, and mattresses cannot be returned.
9. Refunds: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within a certain number of days.
10. Product Protection: We offer a comprehensive Furniture Protection Program in partnership with Guardsman. Learn more on our Guardsman Protection Plan page.
11. Warranty: All our products come with a one-year warranty covering manufacturing defects and workmanship errors. This warranty does not cover commercial use, normal wear and tear, or wood expansion and contraction caused by uncontrolled humidity conditions.

For any further questions, feel free to reach us at 507-289-6866 or [email protected]